Frequently asked questions

Your account

• How to create an account or update your information?
  To create an account please sign up here with your first name, last name, email and a password. If you currently have an account and want to update your information, do click here to enter.
  

Product Information

• How can I find the products I need?
  There are several ways to find the products you are looking for. You can use the "Search" button in the top-right corner to search for items by entering keywords (such as full-body shapers, shaping shorts, waist cinchers, etc.) or the product reference number (if known). You can also browse the top menu to select the specific category you need.
  
  
• How do I choose the right size?
  Each product comes with its own size guide to help you find the perfect fit. Additionally, we have created a comprehensive guide on how to find your ideal size.
  
  
• What should I do if I am between sizes?
  Our shapewear is designed to sculpt and smooth your silhouette; choosing a size that is too small may cause digging or discomfort.Size selection is based on your actual measurements, so please be sure to measure your bust, waist, and hips before placing an order. You can view the specific size chart on each product page. As this item tends to run small, we recommend sizing up for the best fit.
  If you are unsure which size to choose, please feel free to contact Shecurvy via message or email. We would be happy to answer your questions and help you select the perfect size.

Orders and Payment:

• Is it safe to use a credit card on the website?
  Rest assured, ordering on our website is safe.
  When shopping at Shecurvy, your financial information is transmitted via a secure server using the latest SSL (Secure Socket Layer) encryption technology. Credit card information is never stored on the Shecurvy website in any form; instead, it is transmitted directly to our payment gateway for authorization and verification. Feel free to shop for your favorite items on our site.
  
  
• Have I been charged twice?
  Your credit card will only be charged once, after your order has shipped.
  If you have just placed an order, the charge you see on your bank account is actually a "pre-authorization." This is a common practice used by banks when processing credit card transactions to ensure there are sufficient funds and that the account is valid. This pre-authorization record will be automatically reversed (the exact timing depends on your bank, but it usually takes 48 to 72 hours). You can contact your credit card issuer if you wish to expedite this process.
  

• Why was my credit card payment declined?
  Your credit card payment may be declined for the following reasons:
  - The credit card may be expired. Please check that your card is still valid.
  - You may have reached your credit limit. Please contact your bank to confirm that you have not exceeded your authorized spending limit.
  - Incorrect information entered. Please check that all required fields have been filled out correctly.
  - Please ensure you are using the latest version of your web browser. Sometimes, browser plugins or extensions can cause issues; try clearing your cookies, restarting your browser, and attempting the payment again.

Promotions and Discounts:

• Do you offer promotions?
  Our website features various discounts, promotions, and special offers. The best way to find discount codes is to check the banner ads or announcement sections on the site. You can also sign up for our promotional emails; the sign-up section is located at the bottom of every page. New customers receive exclusive offers and a discount code for 15% off their order upon registration.
  
  
• How do I use a discount code?
  You can use discount codes during checkout. Simply add items to your cart and proceed to checkout. On the page where you enter your address details, you will see a field for entering the discount code. Enter the code there and click the "Apply" button; your order total will be adjusted to reflect the discount. Some discounts and promotions do not require a code and are applied automatically.
  
  
• Can I use multiple discount codes at once?
  No. Only one discount or promotional offer can be used per order.

Order Status:

• How do I confirm my order has been successfully placed?
  After completing your order, you will receive a "Thank You" confirmation email verifying that your order has been successfully submitted.
  
  
• How can I check my order status?
  Once your package has shipped, we will send you a shipping notification email. You can track your order using the tracking information provided in the email or by logging into your Shecurvy.com account.
  If you are unsure how to use the tracking number to check the status, please visit our Help page. You may also contact us to check the status for you; we are happy to assist.
  
  
• I selected the wrong size/color/address; can I change the information?
  If you need to modify your order details, please contact us promptly. If the package has not yet shipped, we can update the size, color, or personal information for you.
  Once the package has been dispatched, you will need to contact our customer service team; we will then communicate with the carrier to see if the delivery details can be modified. If the information cannot be changed and the item received is unsuitable, this is not considered a product quality issue, and the responsibility lies with the customer.
  Please carefully review your order details when placing an order to avoid potential issues later.
  
  
• How do I cancel, return, or exchange an item?
  Please contact our customer service team for further assistance. For more details, please refer to our "Return & Exchange Policy" page.
  
  
• What should I do if the item is damaged?
  We sincerely apologize if you receive a damaged item. Please send photos of the damaged item along with your order details to Shecurvy. We will assess the issue, and if we confirm the responsibility lies with us, we will send you a replacement item free of charge.
  Please note that items reported as damaged more than 30 days after delivery are not eligible for return or refund. Issues arising from incorrect size selection or failure to contact us for modifications prior to shipment are not considered product quality issues, and the responsibility lies with the customer. We offer a free size exchange service, though the customer is responsible for the shipping costs to return the original item. We will ship the replacement item after receiving and verifying the original. If you are unsure about sizing, please feel free to contact us via email or private message for assistance.

Shipping:

• How long does it take to receive my order?
  The total delivery time consists of two parts: Total Time = Processing Time + Shipping Time. Due to the pandemic, customs clearance and package processing speeds have slowed down, which may result in extended delivery times. We appreciate your understanding regarding any inconvenience this may cause.
  If you selected expedited shipping but your package did not arrive within the timeframe specified in our shipping policy, you may contact us to request a refund of the shipping costs.
  Please visit our "Shipping Policy" page for more information.
  
  
• How can I track my package?
  Once your package has been shipped, we will send you a shipping notification email. You can track your order using the tracking information provided in the email or by logging into your Shecurvy.com account.
  To check the shipping status or proof of delivery, please enter your tracking number or reference number on the tracking platform 17track.net. If you are unsure how to use the tracking number to check your order status, please visit our help page or contact us for assistance. We are happy to help.
  
  
• What should I do if the tracking information shows the package as delivered but I haven't received it?
  First, please carefully check the area where the courier usually leaves packages. You may also want to ask your neighbors to see if the package was accidentally delivered to the wrong address. Additionally, please check for a "delivery attempt" notice (indicating the courier tried to deliver the package but no one was home). If you still cannot locate the package, we recommend waiting until the end of the next day, as some courier systems may mark a package as "delivered" while it is still in transit. If you still have not received it, please contact the courier company with your tracking number for further information.
  *If the above information does not answer your questions, please contact Shecurvy Customer Service.

Does Shecurvy offer wholesale services?